Looks to me that only the scaffold collapsed. I’d expect to see a lot more debris on the street from an entire building. Then again, why wouldn’t I believe the BBC? They never lie or exaggerate amirite?
This info may be a little late for your situation, but it may help someone.
Within the United States: the Amazon telephone number is: 1-888-280-4331.
When you call, there is a front-end automated system that will attempt to divert you to the website’s Help pages, but anyone can defeat it with a little effort. I give the account holder info and order number and then revert to the “something else” response for most every other query by the system. It seems the automated system cannot process the “something else” response so your call gets routed to a ‘human’ a little quicker than it normally would. You never know in advance what call center in what country is going to answer. The Phillipines group is the worst, but most other groups are OK.
All that said, some other helpful information:
Complete the delivery instructions box for your account; it is more important than you would think. It generally makes them responsible for delivery issues if they are not followed. Whatever, whatever, Amazon remains responsible to correct delivery issues not the actual delivery service (UPS, Fedex, etc. if purchased from Amazon and not one of the “direct sellers” selling via the Amazon marketplace)
-- If the agent helping you isn’t ‘helping’ ask for a Supervisor or insist your problem be “escalated” for attention.
-- If nothing is working out with a particular agent, end the call, and call back in a few minutes.
-- You can also ask that they provide you with the telephone number for the “Local Station” for your area. Use the exact words Local Station (Amazon-speak). As example, I will say “I want to a number to contact the Miami Local Station directly”. Again, be prepared, many will respond they do not have the number (likely it’s that they do not know how to get SalesForce to give them the number). LOL
-- Remember the “Agent” is only as good as the SalesForce (or similar) script they are reading for guidance on how to respond to you; most of the humans themselves don’t actually have any knowledge or information; they are human automatons reading scripts.
–Use the feedback pages for your order deliveries especially for negative experiences. Amazon does actually read them. Words such as: failed to follow delivery instructions or property damage or injury will definitely get you a call back. Only problem is, you must answer their call even if it doesn’t indicate it is Amazon calling (most of my calls reflect they are coming from the Washington State). If you do not answer the call (they will only attempt to reach you once) they will resolve the issue by sending an email instructing YOU on how to properly place an order (!!) Plus they will consider the matter resolved. Afterall they tried to reach you but you would not answer your phone. Bad you!
My current delivery instructions include the words “do no throw packages on the porch” among other guidance.
Amazon employees do get “dinged” for failure to follow delivery instructions and Amazon takes responsibility for delivery issues.
“Flex” aka contract delivery company persons seldom follow any instructions and Amazon local leaders seem to have little control over those contracts.
I try to only purchase items ‘labeled’ as Prime purchase. Re purchases from companies selling directly to you via Amazon but who are not part of the Amazon Prime program – you are mostly on your own. Amazon will put in some effort on your behalf (email the Seller and such) but not a lot more unless your purchase is covered by their generic “buyer guarantee” rules. That said, I have had Amazon step-up and “make me whole” (as the saying goes) when there have been delivery failures by a third party.
Final words – Good Luck, it’s all a crap-shoot.
Thanks for that information. Obviously it took a fair amount of scar tissue to collect that! Now duly recorded – and will be acted on when the situation arises. 
I asked Grok to summarize your comment:
Key points:
- Phone number: 1-888-280-4331. Bypass the automated system by giving account/order info, then repeatedly choosing “something else” until it routes you to a human.
- Call-center quality varies (Philippines often worst).
- Fill out the delivery instructions box carefully — Amazon is generally responsible for following them (and for correcting failures) on Amazon/Prime orders.
- Ask for a supervisor or escalate if the agent isn’t helping. Hang up and call back if needed.
- Request the phone number for your area’s “Local Station” (use that exact phrase).
- Agents mostly follow scripts; they often lack real knowledge.
- Leave detailed negative feedback on deliveries (especially “failed to follow delivery instructions,” property damage, or injury). Amazon reads these and may call back — answer the call (often from a Washington State number) or they close the issue against you.
- Prefer true Prime purchases. Third-party marketplace sellers get less support, though Amazon sometimes still makes things right under the buyer guarantee.
- “Flex” (contract) drivers rarely follow instructions and local Amazon managers have limited control over them.
Closing line: “Good Luck, it’s all a crap-shoot.”
I, for one, do not care what Grok has to say about anything.
If there is no human thought behind a statement, then it is mere computerized regurgitation.
Not to put too fine a point on it but, in this instance, Grok was merely summarizing the thoughts of a human. It did a reasonable job of condensing the text. Thus, there was some very specific and identifiable human thought behind it.
In short: read more carefully.
Missing the point as usual, Doctor Lorentz. How do you know the software was “merely summarizing”, versus putting a slant on it? Did you read – carefully, of course – both the human-written piece and the computerized piece, comparing them line by line?
Filling up Scanalyzer with computer output is a sad waste of this site that John Walker created. If someone has so little confidence in his own ability to understand human written text and relies on a piece of software to explain the world to him, fine! He can go ahead and run the software. But there is no need to pollute the public square with that software output.
Cut the snark and we can talk. Otherwise, fuggedaboudit. Maybe get a new line, while you’re at it.
Do you understand what a summary is?
If “inflation remains high”? Three percent inflation is hardly high. Was Ms. Cook talking this way under Bidenomics when inflation peaked at 8%?
Physician, heal thyself!
