If I don’t do something - like write this down - I may explode. American incompetence reigns everywhere.
My wife was diagnosed with a bad cancer last week. We have had appointments for procedures 4 out of 5 days this week. Today, I am with her at the outpatient surgery for placement of a vascular port into which chemotherapy will be given over a period of many months.
Now, since she has procedures scheduled tomorrow and Friday, we were told to expect phone calls to confirm them and to tell us important details and instructions. Yesterday, before we left for the hospital, I went online to myverizon.com and forwarded our landline to my cell phone. That way, we managed to not miss the call with instructions for today’s procedure. Should be easy to do again, no?
NO! Today I cannot even load myverizon.com., any which way. Each time I try, I do not get the landing page, but, rather, “We’re sorry, but we’re unable to process your request at this time”. Having tried this about 25 times now, I can report that once in a while I do actually reach the login page, which allows me to get to various places before telling me my entries don’t match their records. I actually did just manage to reach the page which allows me to initiate call forwarding and put in the instructions. Then, I get “Sorry, an error has occurred” and now, again I cannot even reach the website. Try support?? No go. You must login first!! Before you can even chat with an artificial idiot.
Hardly a day goes by without at least one such event - usually more than one. Most of the time, it is only an inconvenience. Not today. In the 40 seconds or so I did have access to the website, I was able to ascertain we had - as I predicted - missed a call from the hospital. We called the number and, of course, got the main trunk.
BTW, this is a company which “gave” me a loyalty discount of $10/month about 8 months ago. 4 months later, the bill jumped up by $5 per month. I called to complain & reached a human after an inordinate wait. She very politely lied to me and said the new rate would be reversed. It never was. She also promised a refund for the two months of higher charges. Never happened either. Something is very wrong. Any day now - even if the scores, hundreds, thousands of Iran (or other)-based terrorists don’t perpetrate Hamas-style mass murder throughout the country - the bottom is going to fall out. The whole thing is hanging by a thread.
Despite such unfortunate, preventable (by competent government) realities, I am able to keep my focus close to home where it is needed. Failures like verizon’s (sic) are commonplace and at times, like here, beyond merely inconvenient.